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WOL iBank
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Your privacy matters to us

Your data

Your personal data belongs to you, and you have the right to understand and control how it’s used.

About personal data processing

This notice explains what you can expect from us and what we need from you in relation to your personal data. What information we collect, how we use it, and your rights if you want to change how we use your personal data.

This notice is necessary for you to fully understand our Terms & Conditions.

Data we collect about you

We collect information you provide when you:

  • Register to use the WOL iBank app
  • Correspond with us
  • Fill in our forms
  • Open an account or use any of our services
  • Speak with a member of our social media or customer support teams (either on the phone or through the online chat)
  • Contact us for other reasons

Legal basis and purpose of processing your data

  • Keeping to our contracts and agreements with you
  • Legal obligations
  • Legitimate interests
  • Keeping our services safe and secure
  • Measuring or understanding the effectiveness of advertising we serve and delivering relevant advertising to you
  • Update clients data in order to ensure its accuracy

Our commitment to you

INFORMATION WE COLLECT

If you share data with us, we'll let you know exactly how we’re using it. We'll explain how we collect and use your personal data in our privacy notices, so you know what's happening.

Information we collect automatically

When you visit the WOL iBank Platform, we automatically collect the following information:

Information generated by using WOL iBank interactive online chat service made available in connection with the use of any of the WOL iBank Services or any related matter, by interacting with the Digital Agents outlined in our Chat Terms of Service. For additional information, please see the Chat Terms of Service.

Information we get from third parties

WOL iBank may receive Personal Data about you from third-parties in their capacity of Processors (such as SumSub LTD), subject to a Data Processing Agreement in place between WOL iBank and such Processors, in the context of account creation and verification, and during the regular due diligence processes, in compliance with its statutory and/or legal obligations, and the provision of contractual obligations in relation to the requested services. If you require more information about which of your Personal Data is processed by SumSub on behalf, please visit SumSub's Privacy Policy - KYC/KYB Services Provider.

AUTOMATED DECISION MAKING AND PROFILING

Automated decision making is the ability to make decisions by technological means without human involvement. We use automated decision making, for example, because it:

  • Allows greater consistency and fairness in the decision-making process (e.g., it helps reduce the potential for human error or discrimination);
  • Creates better customer experience and facilitates your understanding of the WOL iBank Services by using innovative Digital Agents technology;
  • Enables delivery of decisions within a shorter time frame than a human-based process, improving the efficiency of the process;
  • Data provided directly by the Data Subject to WOL iBank or its identity verification service providers;